PST CLC Mitsui-Soko has expanded its online customer portal to include a shipping order form and Track & Trace system for domestic pallet distribution customers. Clients enter shipment orders into the system, always receive a confirmation and logistics labels, and can then track the progress of each shipment. The main advantage of the new feature is to simplify, speed up and refine communication between the shipper and PST CLC Mitsui-Soko.
“In the online system, the customer can see the current status, i.e. that the shipment has been tendered, picked up or delivered, or delivered with reservations. A reservation can be any discrepancy that the driver finds. After delivery, a scan of the delivery note is uploaded for each order within forty-eight hours and can be downloaded by the customer,” says Antonín Stratílek, Road Forwarding Manager at PST CLC Mitsui-Soko.
He adds that thanks to the implemented innovation, it is not necessary for customers to communicate frequently with dispatchers, as everything is clearly and clearly indicated in the system. For both parties, this therefore means time savings. “Thanks to the extension of the customer portal, the information flow from pick-up to delivery has been simplified. For our company, this means a reduction in the number of necessary communications between dispatchers, drivers and cross-dock centres. The system also makes it easier to control the shipments,” says Antonín Stratílek.
It took almost two years to develop the extension of the online portal with a transport order form and the Track & Trace system for domestic pallet distribution customers. “Key Account Manager of PST CLC Mitsui-Soko Petr Haman, who has experience with a similar product for container transport, was largely involved in the project. In cooperation with developers from our IT division, the entire system was fine-tuned. Our goal was to create a clear, functional and user-friendly environment,” says Antonín Stratílek. He adds that the system remembers data from previous orders in the address book, which significantly speeds up the ordering of shipments for clients.
